Terms & Conditions

Terms of Service – koynze.com

Last Updated: 21 November 2025

Welcome to koynze.com. These Terms of Service (“Terms”) form a legally binding agreement between you (“you,” “your,” or “customer”) and Koynze (“Company,” “we,” “our,” or “us”). Please review these Terms carefully. Your continued use of our website, creation of an account, or purchase of products constitutes your acceptance of these Terms.

1. Eligibility & Lawful Use

To access or use this website, you must be at least 18 years of age or the age of majority in your state or jurisdiction. You agree to use this website only for lawful purposes. You are prohibited from:

• Attempting unauthorized access to our systems or user accounts.
• Introducing viruses, malware, or malicious code.
• Engaging in fraudulent transactions or identity theft.
• Interfering with the normal functionality of the website.

2. Account Registration & Responsibilities

When creating an account, you must provide accurate and current information. You are responsible for keeping your password secure and for all activities under your account. If you suspect unauthorized activity, notify us at support@koynze.com immediately.

3. Orders, Pricing & Availability

All orders placed through our website are purchase offers subject to acceptance by us. We reserve the right to cancel or refuse orders due to suspected fraud, pricing errors, or product unavailability.


Prices are shown in USD and may change without notice. Payments are securely processed through third-party payment providers. We do not store full payment card details on our servers.

4. Shipping & Delivery

• Processing Time: Orders are processed within 1 business day after payment confirmation.
• Delivery Time: Most orders arrive within 2–4 business days via UPS or FedEx Ground.
• Shipping Area: We ship only within the 48 contiguous U.S. states. No delivery to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO, or international addresses.
• Risk of Loss: Ownership and risk transfer to you once the carrier marks the package as delivered.

5. Lost or Damaged Packages

If your package is lost in transit, contact us within 7 business days of the expected delivery date.
For damaged items, send clear photos or videos to support@koynze.com within 72 hours of receipt so we can arrange a replacement or refund.


We are not responsible for lost packages caused by incorrect addresses provided by customers.

6. Returns & Exchanges

• Return Window: 30 days from the delivery date.
• Condition: Items must be unused, unwashed, and in original packaging with proof of purchase.
• Process: Email support@koynze.com with your order number, reason, and photos (if product is defective).
• Return Shipping: Customer covers the return cost unless item is defective or incorrect.
• Refund: Processed within 14 business days after inspection.
• Exchanges: Available only for defective, incorrect, or wrong-size items.

7. Intellectual Property

All text, images, logos, product designs, and website content belong to Koynze and are protected by copyright and trademark laws. Unauthorized reproduction or distribution is prohibited.

8. Disclaimer of Warranties

Our website and services are provided “as is” and “as available.” We do not guarantee uninterrupted service, error-free operation, or full security at all times.

9. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount you paid for the product associated with your claim. We are not responsible for indirect, incidental, or consequential damages.

10. Indemnification

You agree to indemnify and hold harmless Koynze and its affiliates from any claims arising from your misuse of the website or violation of these Terms.

11. Governing Law & Dispute Resolution

These Terms are governed by U.S. law and the laws of the state of [Insert State]. All disputes will be handled exclusively in the state or federal courts located in [Insert State].

12. Changes to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.