Refund and Returns Policy

Return & Refund Policy — Koynze (Koynze )

At Koynze, we want every purchase to feel right. Our return and refund process is designed to be simple, fair, and customer-focused. We offer a generous 120-day return window for most items and commit to processing approved refunds within 14 days of receiving and approving the returned item.

This policy applies to orders shipped within the United States unless otherwise specified.

1. Key Highlights (Quick View)

• 120-day return window from the delivery date for eligible items.
• Refunds processed within 14 days of approved return receipt (bank posting times may add 3–5 business days).
• Free exchanges and free return shipping for defective, incorrect, or damaged items.
• No restocking fees.
• Easy returns via email request; prepaid labels provided when eligible.

2. What Items Are Eligible

Eligible returns must generally be:

• Unworn, unused, and free of odors (smoke, perfume, etc.)
• In original condition with all tags attached
• In original packaging where possible
• Returned within 120 days of receiving your order

Exceptions / Non-returnable items include: personalized or custom items, final-sale clearance products (clearly marked), and hygiene-sensitive products—unless defective.
If unsure about eligibility, contact us and we will confirm for you.

3. How to Start a Return (Step-by-Step)

1. Email support@koynze.com with your order number, full name, reason for return, and photos (required for defective or damaged items).
2. We respond within 1 business day with authorization and return instructions.
3. For defective, damaged, or incorrect items, we provide a prepaid return label at no cost to you.
4. For change-of-mind returns, a prepaid label is provided free for the first return per order; later returns may require shared or customer-paid shipping.
5. Pack the item securely, attach the label, and drop it off with the assigned carrier. Keep your tracking number.
6. Once received, inspection typically takes 48 hours. We will notify you once it is complete.

4. Refunds — Timeline & Method

After inspection and approval:

• Refunds are processed within 14 days to your original payment method.
• Banks or card issuers may require an additional 3–5 business days to post the refund.
• Orders paid with gift card or store credit will be refunded to store credit.
• If an item shows wear or missing tags, a partial refund may be issued with an explanation.

5. Exchanges

• Free exchanges are available for defective or wrong items.
• Change-of-mind exchanges are supported; we may provide a prepaid label depending on eligibility.
• If the replacement item costs more, we charge the difference; if less, we refund the difference.

6. Damaged, Defective, or Incorrect Items

If something arrives damaged or incorrect:

• Contact support@koynze.com immediately with photos and details.
• We will arrange a full refund or free replacement.
• If a replacement is available, we will expedite shipping at no additional cost.
• Return shipping is covered entirely by us.

7. Cancellations & Order Changes

• Cancellations: Available within 12 hours of order placement. After that, processing may begin and cancellation may be unavailable.
• Address Changes: Please verify your address before checkout. If an order is returned due to an incorrect address provided at checkout, reshipment fees may apply.

8. Lost Returns & Tracking

Keep your return tracking number.
If the return is lost in transit:

• Contact us and the carrier with your tracking information.
• We will assist with recovery or claims, especially for prepaid labels.

9. International Orders

This policy applies to U.S. orders.
International return rules and costs may vary—contact support for assistance if returning from outside the United States.

10. Contact & Support

Business Name: Koynze
Company: Koynze 
Address: ——————–
Email: support@koynze.com
Open Time: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We aim to respond within 1 business day.

11. Frequently Asked Questions (FAQ)

• Return window? 120 days from delivery.
• Refund timeline? 14 days after approval (plus 3–5 days for bank posting).
• Return shipping? Free for defective/wrong items; free one-time prepaid label for change-of-mind returns.
• Restocking fees? No restocking fees.
• After 120 days? Contact support—store credit or discretionary exchange may be offered.

12. Final Notes

We designed this policy to give you confidence: a long return window, fast refunds, clear steps, and complete protection for damaged or incorrect items.
If you need help, email support@koynze.com — we’re here to assist personally.