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Shipping & Delivery Policy
At Koynze, we make sure every order is shipped quickly, securely, and at a fair cost. This Shipping Policy explains how we process, ship, and protect your orders so you know exactly what to expect when shopping with us.Order Processing & Handling Time
We work fast to get your items ready. All orders are processed within 1–2 business days once payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.As soon as your package leaves our warehouse, you’ll receive an email with a tracking number so you can track your order in real time.
Delivery Time & Flat Rate Shipping
Standard USA Shipping: Most packages arrive within 3–6 business days after leaving our facility.Flat Rate Shipping Fee: $6.99 per order — no matter how many items you purchase.
Reliable Carriers: We partner with trusted carriers such as UPS, USPS, and FedEx for safe and timely delivery.
If additional delivery options are available, you can select them during checkout.
Shipping Coverage – USA & Territories
We proudly ship to all 50 U.S. states and territories, including:- Alaska & Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO military addresses
Delivery Estimates & Possible Delays
While most orders arrive on time, shipping estimates may be affected by:- Weather conditions
- Carrier delays
- Holiday volume
- Service disruptions outside our control
Lost or Damaged Packages Protection
Your peace of mind matters to us. If your package is lost, delayed, or arrives damaged, contact us at:support@koynze.com
Please reach out within 7 days of the expected delivery date and include your order number and photos (if applicable). We will work directly with the carrier and provide a replacement or full refund.
Helpful Tips for Smooth Delivery
- Double-check your shipping address before completing checkout.
- Select a secure delivery location where someone can receive the package.
- Track your package using the tracking number we send.
- Report issues quickly so we can assist immediately.
Our Commitment
At Koynze, we’re committed to fast processing, flat-rate U.S. shipping, and dedicated customer support. For any questions or concerns related to your shipment, contact us at:support@koynze.com — we’re here to help.